Order, Exchange and Return Policy: In order to provide a clear and convenient experience, please review the following policy before completing your order.
Order processing time
The order processing time is 5 to 10 working days from the date of order confirmation and payment.
The implementation period may be extended in some exceptional cases, such as during promotional seasons or high volume of orders.
Replacement due to size
An exchange of the abaya can be requested from the sizes available in the store within 24 hours of the date of receiving the order.
The abaya must be in its original condition, unused and unwashed, and no modifications have been made to it, with the tags and packaging remaining in their original condition.
Only one exchange is allowed, subject to availability of the required size.
The exchange fee is 100 Saudi Riyals and includes the exchange service and associated shipping.
The exchange does not include abayas that have been altered or tailored at the customer's request.
Manufacturing defects and returns
If you receive a product with a manufacturing defect, you can contact us and submit a repair request, attaching clear photos of the product and the defect. The following are not considered manufacturing defects:
The small excess threads resulting from the tailoring process can be carefully cut without pulling them.
Minor differences in measurements resulting from the nature of the detail.
Minor differences in color tone are caused by variations in lighting, photography, or device screen settings.
If the fabric type or texture is unsuitable for the customer after receipt, provided that the fabric specifications are outlined in the product details.
Any damage resulting from improper use, washing, or care of the abaya.
Conditions for accepting a replacement or return request
For an application to be accepted, if applicable, the item must be:
In its original condition.
Unused and unwashed.
Not modified by the client or any other party.
Included with cards, labels and original packaging.
The order must be accompanied by photos and the required information. If it is proven that the item has been altered, used, or washed in a way that affects its condition, the store reserves the right to refuse the order and return the item to the customer.
Amendments after receipt
If the customer wishes to make an alteration to the abaya after receiving it:
The pickup and delivery service costs 70 Saudi Riyals.
The fees include receiving the abaya and returning it after the alteration is completed.
The fees do not include the cost of the modification itself, and the client will be informed of any additional costs before the modification is carried out.
The modifications are subject to feasibility depending on the abaya design and the type of fabric.
shipping
After the order is delivered to the shipping company and the shipment number is issued, it is the customer's responsibility to follow up on the shipment status and communicate with the shipping company.
If the order is not received from the shipping company and is returned to the store, a new shipping label will be issued at the customer’s expense, and the cost of reshipping is 35 Saudi Riyals.
Submitting applications
Replacement or refund requests are submitted through the approved channels shown on the website. The request will be reviewed and the customer will be contacted with the result and the action taken.
